Slack Channels
Monitor customer Slack channels for inbound support requests
0 active / 0 total
No Slack channels configured yet.
Add a channel to start monitoring customer messages.
How it works
1. Monitor
Slack monitor polls configured channels every 30s for new messages
2. Route
New messages create tasks routed to the configured agent (or Mission Control)
3. Process
The agent investigates using available tools and integrations
4. Reply
Agent response is posted back as a thread reply in the original channel